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Our Culture

Transparency. Depth of experience. No shortcuts.

Depth of Experience

Having been in business for over 40 years, we strive to blend our depth of experience with our passion for innovation and growth. Our ISO 9001:2015 certification for quality management and Every Time Guarantee come from our desire to get things done the right way. We don’t take shortcuts at ILM.

Work-Life Balance

At ILM we realize our work is only part of who we are. We are a family-oriented organization and strive to provide a positive work-life balance for our employees using a whole host of policies that benefit employees and ultimately our clients. While many small businesses constantly battle high turnover rates, the average ILM employee is around for more than 10 years.


Our culture is centered on a few basic ideas:

  • Growth and Innovation - A mindset of "leaving it better than you found it" is the basis of continual improvement which is necessary for growth and increasing quality objectives.
  • Accountability - "I am responsible for my own life" translates into pride of ownership and workmanship. Knowing that each person is part of a bigger system means passing the buck isn't who we are.
  • Reputation - "All you have is your reputation, don't wreck it" - So transparency is always a key ingredient for success with our employees and our clients. If we make a mistake, we own it. We fix it and apologize for it.
  • Sustenance - If someone doesn’t bring in donuts to share at least once every couple weeks, we know something’s wrong.

Every Time Guarantee

Your work done the right way and on time. Every time. Or it’s free.

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