Maverick Warranties and Insurance Case Study

maverick insurance digital mailroom services case study

The Challenge

For nearly 40 years, Maverick Warranties and Insurance has been the go-to provider for insurance, warranties, and workforce management. Their streamlined services allow top builders to sidestep the hassle of juggling multiple vendors. However, with explosive growth came a major roadblock—critical information wasn’t getting to the right team members fast enough. This delay was causing bottlenecks and hurting their renowned customer service response times. The culprit? A flood of paper claims and documents arriving daily by mail, slowing down the entire process.

“The dramatic improvement of data capture accuracy that we’ve seen by shifting our lockbox services from the bank to ILM has allowed us to implement automation in our back office that was never possible before.”

VP Product & Operations
Maverick Insurance and Warranties

 

Our Solution

Enter ILM with a game-changing strategy. A specialized team and cutting-edge system were deployed to tackle Maverick’s challenges head-on, ensuring that all incoming mail was digitized efficiently and accurately. Here’s how we transformed their operations:

  • Centralized Mail Processing: Warranty claims and applications are now received, sorted, and digitized into standardized PDF formats.
  • Streamlined Payments: Premium payments across multiple policies are seamlessly managed.
  • Faster Banking: Electronic check deposits, powered by Image Cash Letter, speed up cash flow.
  • Data Extraction and Indexing: Key information is automatically extracted and indexed for quick retrieval.
  • Records Reconciliation: Payment and document records are reconciled effortlessly.
  • Automated Workflows: Digitized mail is distributed through an automated workflow, eliminating delays.

The Results

Within two business days, Maverick’s incoming mail is scanned, indexed, and integrated into an automated workflow, ready for action. Remote check depositing has drastically improved deposit times, freeing up cash flow and enabling faster financial operations. Most importantly, Maverick’s hallmark—exceptional customer service—remains intact, even as they scale new heights of growth.

By partnering with ILM, Maverick didn’t just solve their mail problem—they unlocked a smoother, faster, and smarter way to do business.

Ready to see how ILM can help you?

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