Virginia Injury Law Case Study

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The Challenge

Virginia Injury Law (CrashVA!) has tirelessly advocated for injured Virginians, securing over $75 million in settlements and earning a spot as one of Richmond’s top 10 personal injury law firms. Known for their compassion, empathy, and relentless pursuit of justice, they’ve made a name for themselves across offices in Richmond, Norfolk, and Virginia Beach.

However, as their reputation grew, so did their operational challenges. Their back-office processes struggled to keep pace with the demands of multiple locations, particularly when it came to:

  • Centralizing mail to one secure location.
  • Digitizing and distributing mail efficiently.
  • Accelerating check deposits for plaintiff awards.

These hurdles were slowing them down and taking valuable time away from their primary focus—fighting for their clients.

“I enjoy working with ILM, especially when it comes to depositing our checks and keeping everything straight. ILM has made my life much easier and is worth the cost…”

Accountant / Office Manager
Virginia Injury Law

Our Solution

Virginia Injury Law partnered with ILM to completely transform their mailroom operations. By outsourcing these essential but time-consuming tasks, they unlocked a seamless, efficient system designed to handle their sensitive and mission-critical needs.

Here’s how ILM delivered:

  • Secure Mailbox Solutions: A secure mailbox with a real street address now receives all mail and packages, ensuring everything arrives in one centralized, reliable location.
  • Daily Mail Digitization: Every business day, incoming mail is collected, sorted, scanned, and distributed to the right person for immediate action, eliminating delays.
  • Same-Day Check Deposits: Plaintiff award checks are deposited the same day they’re received. Using ILM’s advanced workflow, scanned checks are sent to Virginia Injury Law for review, routing, and approval. Within minutes, the information is returned to ILM for rapid electronic deposit.

The Results

Virginia Injury Law has seen game-changing improvements:

  • Faster Turnaround: Check deposit and document delivery times have shrunk from days to just hours.
  • Increased Productivity: By outsourcing intensive mailroom tasks, their staff is free to focus on priority projects that drive client success.
  • Enhanced Efficiency: Centralized, digitized, and secure mail handling has streamlined operations across all office locations.

With ILM’s support, Virginia Injury Law continues to champion their clients with the same care and determination, all while operating with the speed and precision needed to scale their impact.

Ready to see how ILM can help you?

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