A mid-sized food distribution company was experiencing poor cash flow because of inefficient systems for tracking invoices and bills of lading. When a shipment was delivered, sometimes items were damaged, incorrect, or missing. These mishaps prompted clients to withhold payment of the invoice until the problem is resolved. This caused the client to produce thousands […]

A multi-national engineering conglomerate came to ILM with a serious problem. Due to outdated record keeping processes, they were unable to keep up with the influx of client requests for replacement parts. The turnaround time necessary to fulfill the requests resulted in lost revenue and clientele. There was one main challenge in devising a document

When an international non-profit Jewish advocacy group came to ILM they were in need of assistance with processing applications from elderly Holocaust survivors and their heirs. There were many challenges in this process. First, the application was lengthy and contained a great deal of supporting documentation. All of this information needed to be reviewed and