6 Degrees Health is a leader in healthcare reimbursement technology, providing innovative solutions for brokers, health plans, employers, employees, providers, and hospitals. Their platform simplifies the complex process of gathering, reviewing, and comparing claims and billing data across various plans, providers, and locations, making audits, contract reviews, and claim negotiations faster and more transparent.
However, despite their cutting-edge approach, 6 Degrees faced a major operational hurdle: managing the massive influx of information required to fuel their technology. Every month, they received over 10,000 documents in both paper and CD/DVD formats. Converting this into usable digital files became a time-consuming and resource-draining task.
The biggest challenges included:
- Delays: Processing times stretched up to seven days.
- Missed Deadlines: Slow workflows jeopardized their ability to meet client expectations.
- Inconsistent Quality: Errors and poor document digitization slowed down further processing.
Adding to the complexity, 6 Degrees also needed to print and mail compliance and client documents for entities requiring hardcopy delivery, straining their resources even further.
“ILM has been great from the beginning. … has been very helpful and is very knowledgeable, promptly answering any questions or concerns. Using ILM has made my job much easier.”
Clinical Claims Administrative Team Lead
6 Degrees Health
