For nearly 40 years, Maverick Warranties and Insurance has been the go-to provider for insurance, warranties, and workforce management. Their streamlined services allow top builders to sidestep the hassle of juggling multiple vendors. However, with explosive growth came a major roadblock—critical information wasn’t getting to the right team members fast enough. This delay was causing bottlenecks and hurting their renowned customer service response times. The culprit? A flood of paper claims and documents arriving daily by mail, slowing down the entire process.
“The dramatic improvement of data capture accuracy that we’ve seen by shifting our lockbox services from the bank to ILM has allowed us to implement automation in our back office that was never possible before.”
VP Product & Operations
Maverick Insurance and Warranties
