This case study shows how ILM’s Digital Mailroom workflow supported 6 Degrees Health’s mail intake, document capture, and operational processing.
50,000+
Documents processed each month
2 days
Turnaround, down from seven
99%+
Digitization accuracy
6 Degrees Health is a leader in healthcare reimbursement technology, providing innovative solutions for brokers, health plans, employers, employees, providers, and hospitals. Their platform simplifies the complex process of gathering, reviewing, and comparing claims and billing data across various plans, providers, and locations, making audits, contract reviews, and claim negotiations faster and more transparent.
However, despite their cutting-edge approach, 6 Degrees faced a major operational hurdle: managing the massive influx of information required to fuel their technology. Every month, they received over 10,000 documents in both paper and CD/DVD formats. Converting this into usable digital files became a time-consuming and resource-draining task.
The biggest challenges included:
Adding to the complexity, 6 Degrees also needed to print and mail compliance and client documents for entities requiring hardcopy delivery, straining their resources even further.
“ILM has been great from the beginning. … has been very helpful and is very knowledgeable, promptly answering any questions or concerns. Using ILM has made my job much easier.”
Clinical Claims Administrative Team Lead
– 6 Degrees Health
To address these challenges, ILM introduced its Rapid Onboarding service, quickly implementing a comprehensive solution to streamline 6 Degrees’ document management processes. Here’s what ILM delivered:
ILM set up a real mailing address to receive official documents and parcels directly.
ILM began digitizing incoming mail promptly, ensuring every document was converted into a high-quality digital file.
ILM managed the printing and mailing of outbound documents, taking the burden off 6 Degrees' team.
A secure, cloud-hosted portal was created for the safe and fast transfer of digital files.
ILM transformed 6 Degrees Health’s document management processes, delivering outstanding results:
Over 50,000 documents are now processed each month within 2 business days or less, a drastic improvement from the previous seven-day timeline.
Document digitization accuracy exceeded 99%, ensuring reliable data for their platform.
Freed from time-consuming tasks, 6 Degrees can now focus on delivering exceptional service to their clients.
With ILM's support, 6 Degrees Health overcame their operational challenges, unlocking new levels of productivity and reinforcing their commitment to making healthcare reimbursement fair and transparent.
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